Return Policy

At Intimatetics, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help!

Faulty or Damaged Products

If your item arrives faulty, damaged, or not as described, we offer a free of charge return. Simply contact us within 7 days of receiving the product, and we will arrange the return and replacement or refund with no additional cost to you.

Change of Mind or Other Customer-Initiated Returns

If you wish to return a product due to a change of mind or other reasons not related to a fault or defect, the following conditions apply:

Shipping Costs: The customer is responsible for the shipping costs of both the original delivery and the return.
These costs will not be refunded, and they can vary depending on your location and the chosen shipping method.

Conditions for Returns

The product must be unused, in its original packaging, and in the same condition that you received it.
Returns must be initiated within 5 days of the purchase date.

If you have any questions about our return policy, feel free to contact our support team.